Customer relationship management CRM system and sales automation is a organization system and control over the work of all sales departments and each employee in this system. It covers and automates all stages of the process of attracting a new client, selling him goods, services and further relationships with him.
To record any interactions with the client. Each client and his history is stored in your database: the history of appeals, purchase history, all contact details are saved in one place. Even if the communication took place in social networks and messengers;
business processes automation for processing requests from the call center to bots in messengers;
sales automation through online stores;
sales automation through marketplaces;
to increase sales through automated sales channels;
communication management between the seller (manager) and the client;
improving the service quality and customer support;
control of staff performance;
the ability to segment customers to develop an individual approach to each and create the necessary marketing strategies;
reducing the percentage of ``lost`` customers;
the ability to analyze the marketing effectiveness campaigns;
automation of business processes at the sales moment and further customer service;
tasks and projects automation related to sales.
Unified customer base with the entire interaction history;
supervision over the employees' actions in regard to the clients;
sales scripts and a single algorithm of interaction with the client;
result transparency of each manager's work in the sales department, his investment in the common goal;
Reducing the number of employees due to automation of BP and sales;
increase in turnover;
control over the work of all departments involved in the sales process;
efficient and manageable ``sales funnel``;
data for analysis and taking the proper management decisions;
new distribution channels.